Shipping Policy
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at customersupport@malinamoye.com noting your order number. We’ll see what can be done.
Returns policy
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time at customersupport@malinamoye.com.
Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at customersupport@malinamoye.com and we’ll let you know what your next steps are.
If you are not completely satisfied with your purchase, you may return or exchange the item with the following conditions.
1) Items must be in their original packaging and in perfect, unused condition.
2) Simply include a small, detailed note in the package with directions for the return and/or exchange and send it to:
Malina Moye Store
c/o Printful
11025 Westlake Drive
Charlotte, NC 28273
Sorry, shipping costs will not be refunded.